Refund & Cancellation Policy

1. Scope

This policy applies to commissioned financial planning visual reports—briefing packs, atlases, scenario folios, and annual chart sets—agreed in writing with Ridgeway Analytics Co., Ltd.. It does not apply to third-party courier or print surcharges invoiced at cost.

2. Deposits

Deposits confirm studio scheduling and reserve binding production slots. Deposits are non-refundable once draft layout work has begun, except where Section 4 applies.

3. Cancellation by client

• Before data receipt: full deposit refund minus ₩150,000 administrative fee if scope letter was signed
• After data receipt, before draft layout: 50% of deposit refunded
• After draft layout begins: deposit non-refundable; no refund of interim invoices already paid
• After final binding: no refund; reprint errors caused by us are handled under Section 5

4. Cancellation by Ridgeway Analytics

We may cancel if you fail to provide required data within sixty days of checklist issue, or if requested work falls outside our scope (audit, investment advice, ERP implementation). In such cases, unused deposit balances after deducting work performed are refunded within fourteen business days.

5. Quality and reprint

If printed folios contain material layout errors or mislabeled charts caused by our studio—not by client data changes—we will reprint at no charge or offer a partial refund up to 30% of the final invoice if reprint timing cannot meet your board date.

6. Rescheduling

Presentation dates may be rescheduled once without fee if requested at least ten business days before the booked walkthrough. Late rescheduling within ten days may incur ₩400,000 staff redeployment fee.

7. No-shows

Failure to attend a scheduled scope call or presentation without notice twice consecutively may result in commission pause and forfeiture of scheduling deposit portions as specified in your scope letter.

8. Work already started

Hours spent on reconciliation, chart drafting, and annotation are non-refundable once performed, even if you cancel before final binding. We provide a hours summary upon request.

9. Materials purchased

Special-order binding materials (non-standard cover sizes, expedited brass hardware) purchased for your commission are non-refundable if cancellation occurs after ordering.

10. Non-refundable items

• Completed and delivered PDF archives when print was declined by client after approval
• Courier charges for specimens already shipped
• On-site travel expenses already incurred

11. Refund process

Email info@system-ridgeway.click with invoice number and reason. Approved refunds process within fourteen business days to the original bank account. Partial refunds are applied against the final invoice line items shown on your statement.

12. Exceptions

Force majeure events (natural disaster, government restriction preventing studio operation or travel) entitle either party to reschedule without penalty or receive refund of undelivered work portions.

13. Contact

Ridgeway Analytics Co., Ltd.
Han Jiho, 83 Baram-daero 4-gil, Dalseo-gu, Daegu 42700, REP. OF KOREA
+82-53-3168-5427 · info@system-ridgeway.click